Privacy Policy

1. Introduction

Norwalk Pallets ("we," "us," or "our"), located at 319 Wilson Ave, Norwalk, CT 06854, operates the website norwalkpallets.com (the "Site"). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our Site, contact us, or engage our services.

By using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site. We may update this policy from time to time; the "Last Updated" date at the top of this page will reflect any changes.

2. Information We Collect

2.1 Information You Provide to Us

When you fill out a contact form, request a quote, or communicate with us, we may collect:

• · Your name
• · Your business name or employer
• · Your email address
• · Any other information you voluntarily include in your message or inquiry

2.2 Information Collected Automatically

When you visit the Site, certain information is automatically collected by our hosting and analytics systems, including:

• · IP address and general geographic location (city/region)
• · Browser type and version
• · Operating system
• · Pages visited and time spent on those pages
• · Referring URL (the page you came from before visiting our Site)
• · Date and time of your visit

3. How We Use Your Information

We use the information we collect for the following purposes:

• · To respond to your inquiries, quote requests, and messages
• · To fulfill service requests and manage our business relationship with you
• · To improve the content and functionality of the Site
• · To analyze aggregate traffic patterns to understand how our Site is used
• · To comply with applicable law and regulatory obligations
• · To protect the security and integrity of our Site and operations

We do not sell your personal information. We do not use your personal information for automated profiling or AI-based decision making.

4. Cookies and Tracking Technologies

Our Site may use cookies — small data files stored on your browser — to enhance your experience and collect usage data. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired).

We may use third-party analytics services (such as Google Analytics) that set their own cookies to help us understand how visitors use our Site. These analytics providers may transfer data internationally in accordance with their own privacy policies. You can opt out of Google Analytics tracking at: tools.google.com/dlpage/gaoptout.

Most browsers allow you to refuse or delete cookies through browser settings. Disabling cookies may affect some functionality of the Site.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• · With service providers who assist us in operating our website or business (e.g., email hosting, analytics) under confidentiality agreements
• · If required by law, regulation, court order, or government request
• · To protect the rights, property, or safety of Norwalk Pallets, our customers, or the public
• · In connection with a merger, acquisition, or sale of all or substantially all of our business assets

6. Data Retention

We retain contact form submissions and inquiry records for up to 3 years from the date of last contact to manage our business relationships and comply with applicable record-keeping obligations. Analytics data is retained in aggregate form for up to 26 months. You may request deletion of your personal data by contacting us at the email below.

7. Children's Privacy

Our Site is not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will promptly delete it. If you believe a child has submitted information to us, please contact us at [email protected].

8. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information including:

• · The right to access personal information we hold about you
• · The right to request correction of inaccurate data
• · The right to request deletion of your personal data
• · The right to opt out of non-essential data processing

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Site after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy, please contact us at: